FAQ

All our custom products are made from high-quality K9 Crystal Glass, chosen for its clear, brilliant, and durable properties. This top-grade crystal lets light pass through beautifully, making 3D crystal engravings stand out with stunning detail and brightness. Its scratch-resistant surface ensures your 3D crystal gift stays shiny and flawless, even after years of use. Perfect for preserving special memories, it’s a gift that truly lasts a lifetime.

We are based in Brisbane, Queensland, Australia. With a team of experienced modeling engineers and industry-leading laser engraving machines, we create stunning, timeless, and durable 3D crystal photo gifts.

The process includes the following steps:

1. Removing the photo background
2. Restoring and enhancing the photo
3. Converting the 2D photo into a 3D model
4. Inspecting the crystal material
5. Laser etching the 3D model into the crystal
6. Conducting a quality control check
7. Packing and shipping

For more detailed information, including text, images, and videos, please visit: How Crystify Works

For 3D crystal photos, our designers professionally remove the background before converting the image to 3D, ensuring the most important parts of your photo stand out.

For 2D crystal photos, we usually keep the background intact.

Yes, we can! Our photo editing experts can merge your photos according to your requirements.

Yes, we can! Our photo editing experts can remove a person from the photo as per your request and adjust the layout accordingly.

Don’t worry! Our experts will enhance the photo as much as possible to ensure it looks its best when engraved. We’ll take care of it for you!

Yes, you can upload a black-and-white photo to be engraved on your crystal. The final product will also be in grayscale.

We accept the following file formats: JPG, JPEG, GIF, TIFF, BMP, and PNG.

If your image isn’t in any of these formats, or if you’re having trouble uploading your photo, please email us at info@crystify.com.au

We offer free shipping on all orders in Australia and New Zealand (excluding accessories purchased separately).

For over 40 other countries, it's free for orders over AUD 100.

Normally, we need 1-2 business days for 3D modeling and production before dispatching via Australia Post. If it's an urgent order, please contact us directly.

The delivery time depends mainly on the shipping method and destination. We offer both Standard and Express shipping services. For exact delivery times, please visit the Australia Post website (From Postcode: 4067): Delivery Time Estimate

Our custom crystals are designed to stand on their own, but adding a lighted base can help to highlight the unique details of your custom engraving.

The base is optional. For better results, we recommend adding a base.

Unfortunately, laser engraving is different from printing. Our custom crystal images are made by etching tiny points inside the crystal, which doesn't allow for adding color. Currently, no laser-engraved crystal photos can achieve full-color images.

Engraving uses advanced lasers to create tiny pixels inside the crystal. More figures require more pixels, and overcrowding can increase the risk of cracking.

For the best results, choose a crystal size that suits the number of figures you want to include.

The key difference between 2D and 3D laser engraving lies in the level of depth and realism.

• 2D Engraving: This recreates your photo as a flat, detailed image etched inside the crystal. It’s perfect for necklaces, keychains, and wine stoppers, offering a sleek and elegant look.
• 3D Engraving: This brings your image to life by adding depth. Viewed from the front, your photo appears with realistic dimensions. Turn the crystal around, and you’ll experience a stunning optical illusion, as the people or pets in the image seem to follow you with their gaze!

For more detailed information, please visit: 2D vs 3D Crystal Photo